Privacy policy
Privacy Policy
Last updated: August 25, 2026
AgentFlow AI respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you may have regarding your personal data.
By using our website, purchasing our products, contacting us, or otherwise interacting with AgentFlow AI, you acknowledge the practices described in this policy.
1. Who We Are
This website and store are operated by:
AgentFlow AI
Country: Portugal
Email: stakeradar1@gmail.com
For data-protection purposes, AgentFlow AI is the controller of the personal data described in this policy.
2. Information We Collect
Depending on how you interact with our store, we may collect:
Contact information
- Name
- Email address
- Billing details
- Country or region
- Information you voluntarily provide when contacting us
Order information
- Products purchased
- Order number
- Transaction status
- Purchase date
- Discount codes used
- Refund or support history
Payment information
Payments are processed through third-party payment providers available through Shopify.
AgentFlow AI generally does not directly store complete payment-card details.
Technical and usage information
When you visit our website, information may automatically be collected, including:
- IP address
- Browser and device information
- Operating system
- Pages viewed
- Referring website
- Approximate location
- Cookie and similar technology information
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil purchases
- Deliver digital products
- Provide order confirmations and receipts
- Provide customer support
- Respond to questions or technical issues
- Prevent fraud and abuse
- Maintain and improve our website and products
- Comply with tax, accounting, and legal obligations
- Manage refunds and disputes
- Send marketing communications where permitted
- Understand how customers use our store
We aim to collect only information reasonably necessary for these purposes.
4. Legal Bases for Processing
Where the GDPR applies, we may rely on the following legal bases:
Performance of a contract
For example, processing your order and delivering the digital product you purchased.
Legal obligation
For example, retaining transaction information where required for tax or accounting purposes.
Legitimate interests
For example, protecting the store against fraud, maintaining security, improving our services, and providing customer support.
Consent
Where required, such as for certain marketing communications or non-essential cookies.
Where processing relies on consent, you may withdraw your consent at any time.
5. Shopify
Our online store is hosted using Shopify.
Shopify may process customer and website information in order to provide hosting, checkout, payments, analytics, security, and other e-commerce services.
Your information may therefore be processed by Shopify and its service providers in accordance with their privacy practices and applicable laws.
6. Payment Providers
When you make a purchase, payment information may be processed by payment providers such as Shopify Payments, Stripe, PayPal, or another payment processor enabled on our store.
These providers process payment information under their own privacy policies and security standards.
7. Digital Product Delivery
We may use Shopify applications or other third-party services to automatically deliver digital products after purchase.
These services may receive information necessary to complete delivery, such as:
- Name
- Email address
- Order number
- Product purchased
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
- Essential store functionality
- Shopping cart and checkout
- Security and fraud prevention
- Remembering preferences
- Website analytics
- Marketing, where permitted
Where required by law, non-essential cookies will only be used after appropriate consent.
You may also be able to manage cookies through our cookie-consent controls or your browser settings.
9. Marketing Communications
If you subscribe to marketing communications, we may send emails about:
- New AgentFlow AI products
- Product updates
- Discounts
- Educational content
- Special offers
You can unsubscribe at any time using the unsubscribe link provided in marketing emails.
Transactional emails, including purchase confirmations and digital-download messages, may still be sent where necessary to fulfil your order.
10. How We Share Personal Information
AgentFlow AI does not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including:
- Shopify
- Payment processors
- Digital-product delivery providers
- Email-service providers
- Analytics services
- Security and fraud-prevention providers
- Accounting or tax professionals
- Hosting and technical service providers
We may also disclose information where required by law or where necessary to establish, exercise, or defend legal claims.
11. International Data Transfers
Some of our service providers may process information outside Portugal or the European Economic Area.
Where required, appropriate safeguards are used for international transfers of personal data in accordance with applicable data-protection law.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for purposes including:
- Completing purchases
- Providing customer support
- Maintaining transaction records
- Meeting tax and accounting obligations
- Preventing fraud
- Resolving disputes
Different categories of information may be retained for different periods depending on legal and business requirements.
13. Your Data-Protection Rights
Where the GDPR or similar legislation applies, you may have rights including:
- The right to access your personal data
- The right to correct inaccurate information
- The right to request deletion in certain circumstances
- The right to restrict processing
- The right to data portability
- The right to object to certain processing
- The right to withdraw consent
- Certain rights regarding automated decision-making
To exercise your privacy rights, contact:
We may need to verify your identity before completing certain requests.
14. Right to Lodge a Complaint
If you are located in the European Union, you may have the right to lodge a complaint with your local data-protection authority.
For customers in Portugal, the relevant supervisory authority is generally:
CNPD — Comissão Nacional de Proteção de Dados
15. Security
AgentFlow AI takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.
However, no online system or electronic storage method can be guaranteed to be completely secure.
16. Children's Privacy
AgentFlow AI products are intended for business and professional users.
We do not knowingly seek to collect personal information from children.
If you believe a child has provided personal information to us inappropriately, please contact us at:
17. Third-Party Links
Our website may contain links to third-party websites or services.
AgentFlow AI is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- New service providers
- Changes in applicable law
- Changes to our data practices
Any updated version will be posted on this page with a revised “Last updated” date.
19. Contact Us
For questions about this Privacy Policy or how your information is handled, contact:
AgentFlow AI
Portugal
stakeradar1@gmail.com